Spam & Virus
All incoming E-Mail messages will be examined by the system if they contain Spam, unsolicited messages with mostly dubious origin, and Viruses, malware that will install itself on your computer.
If our antivirussoftware finds a virus inside a message, the system will reject and return the message immediately to the sender.
The antispamsoftware in use will tag messages with Additional information, so that you may decide on your own what should happen with that message.
Keep in mind that no antispamsoftware is working perfectly, it may be that spam remains undetected, or that correct messages are by mistake tagged as beeing spam.
As Webmail user you will have by default some folders with different purpose inside the Webmail. By default incoming messages will be put into the Inbox. Independent whether they are correct messages or unsolicited ones. The folder Spam remains unused for now.
Use Spam folder
As first aid we offer you to let the system put all as spam detected messages automatically inside the Spam folder. By doing so it will be easier for you to check that folder its contents and to delete unsolicited messages.
Select the navigation entry Filters to reach its settins.
Click on disabled - click to enable, the Spam Filter will be activated, the entry will look as follows:
You may disable the Spam Filter at any time by clicking on its activated symbol.
Report as spam & report as innocent
The antispamsoftware is able to learn from what it has done wrong. Meaning if a message should be delivered to your inbox or into your spam folder. However, this learning process is in constant motion, so you have to tell the system from time to time where it has done something wrong.
Inside the inbox, or for messages themselfes, apears on top Report as Spam in the message menu. In case the actual message should not be inside the inbox, because it it contains spam, use that reporting function. The same applies for multiple messages, simply select all of them that are classified wrong and report them as spam.
Inside the Spam folder, or inside a message itself, the Report as Innocent entry apears in the message menu. In case the actual message is not spam, however put by the system into the spam folder, use that reporting function to tell the system to correct it. The same applies for multiple messages, simply select more than one and use the report function.
Blacklist & whitelist
These two options apear also in the message menu and act as additional help. These two lists simply remember the sender of the actual message, or in case you selected multiple ones all of them. Once remembered, messages matching the whitelist records will always get into your inbox, those matching the records of the blacklist however will always get into your spam folder.
Please remember that sender information of spam messages will change all the time, thus the blacklist is only of limited use, if at all, to fight spam.
However the whitelist will enable you to ensure that important senders will never get into your spam folder, but always into the inbox.
Use of own e-mail program over IMAP access
In case you are using your own e-mail program on your computer, instead of our webmail, and the connection to the server is made over IMAP, you will have the possibility to work with folders. These folders may be only on your computer, or both on your computer and the server.
Please use the filter functionality provided by your e-mail program to split good from bad messages. Have a look at Additional information where the fields for spam filtering are explained.
In case you would like to report messages as spam or innocent, however by using your own e-mail program, simply create a folder named Reclassify. This new folder must be located remotly on the server, not local on your computer. Now to report that a message delivered as good in fact is spam, simply copy that message into that new folder. The same for messages that where reported as beeing spam but in reality are innocent. After a short moment the system will then handle these messages and delete them from the Reclassify folder.
Use of own e-mail program over POP access
In case you are using your own e-mail program on your computer instead of our webmail, and the access to the server is made over POP, please use the filter functionality provided by that program to separate good messages and messages containing spam. Have a look at Additional information to learn how to setup your filters.
If you would like to report messages a beeing spam or innocent, while using your own e-mail program, please contact us by using the support form. We will then send you a manual how to do this. support form
Additional information put into the messages
The header of the messages will be extended by the field X-Spam-Level in case the antispamsoftware classifies the message as spam. This field may have the following values:
- 7: The part of the antispamsoftware able to learn from error classifies the message as beeing spam.
- 8 and more: The knowledge based part of the antispamsoftware classifies the messages as beeing spam. The higher the value, the greater the certainity of the message beeing spam.
Modify subject of message with (SPAM)
If you wish we may modify the subject of messages by prepending the word (SPAM) to it in case the antispamsoftware classifies the messages as spam. L(SPAM) will stand for to part of the antispamsoftware able to learn, and H(SPAM) for the part working based on knowlegde.